Job Description

Happiness Coordinator – Remote – Right Path Law Right Path Law, a fast-growing personal injury and criminal defense law firm, is seeking a Client Happiness Coordinator to join our remote team. This full-time position is ideal for someone with strong customer service and organizational skills who thrives in a high-empathy, client-facing environment. We’re looking for someone who will be the friendly and professional first point of contact for new clients, ensuring they feel informed, supported, and valued throughout their legal journey. Position Details • Full-time: 40 hours per week • Schedule: Monday to Friday, 11:00 AM to 7:00 PM Eastern Time • Location: Fully remote (must be able to work EST hours) • Compensation: $7 per hour, depending on experience Why Work With Us Right Path Law Group is dedicated to helping individuals navigate challenging times with confidence and clarity. We pride ourselves on delivering both legal excellence and a personalized client experience. As the Client Happiness Coordinator, you will play a vital role in building trust and maintaining strong relationships with every client we serve. Responsibilities: Key Responsibilities • Welcome and onboard new clients within 24 hours of signing • Schedule meetings between clients and attorneys • Clearly explain next steps in the legal process • Respond to client questions and concerns in a timely and professional manner • Coordinate delivery of welcome and closing gifts for clients • Follow up with clients for Google reviews and feedback Qualifications: Requirements • At least 1 year of customer service experience • Strong organizational and time management skills • Excellent written and verbal communication skills • High attention to detail and ability to manage multiple tasks simultaneously • Tech-savvy and comfortable using CRM systems, online calendars, and client communication platforms • Ability to work independently and follow through consistently Preferred Qualifications • Experience in a legal, medical, or professional services setting • Bilingual in English and Spanish • Prior experience supporting clients in emotionally sensitive or high-stakes situations About Company: At Right Path Law Group, we don’t just handle cases—we change lives. We are one of the fastest-growing personal injury and criminal defense firms serving the DC, Maryland, and Virginia area. Every day, we fight for good people going through some of the toughest moments of their lives—and we win. Inside our walls, you’ll find a high-energy, team-first culture where performance is rewarded, growth is constant, and your work truly matters. We believe in relentless advocacy, empathy for clients, and building a team of A-players who thrive on making a difference. If you’re driven, ambitious, and ready to be part of a team that’s going places, Right Path Law Group is your next move. Join us—and help us fight for justice, change lives, and win every single day.

Job Tags

Hourly pay, Full time, Monday to Friday,

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